About Xool Aircon Experts

our story

Aircon service is one of the areas where it was really challenging to find a reliable, clean and efficient contractor. Our founders often found themselves frustrated with the sub-standard work from various home service contracts and aircon service providers. With a strong background in technology and keen attention to customer experience, our founders created Xool Industries to raise the bar and push the possibilities of the industry. Solving key pain points for ourselves and discerning customers, we are committed to being the best service provider.

Here are the main challenges that we embarked to solve:

  • Contractors often leave a mess after their servicing, causing more work for you. This is unacceptable and we solve that through constant training and commitment to mess free service

  • Many companies act as lead generation or marketplaces. Paying more doesn't guarantee better service as technicians are outsourced and have no accountability or incentives for long term relationship in view.

  • Wasting precious time going back and forth, calling to ask for appointment availability

  • No option for online payment and modern customer support channels such as email and chat

  • Lack of trust and transparency in pricing of services

How are we doing it?

  • We are the FIRST Aircon Company in Singapore you can book an instant appointment and pay online using your credit card of choice.

  • We are all busy so we understand that you want the job done fast, good and to leave your place as clean as we got in, if not better. On every service our team of 2 certified, experienced technicians will deliver service quicker, cleaner and with a smile!

  • All of our customer service representative and field aircon technicians are hired for their great attitude and we will make it right for you just to make you happy. You should let us know if there's anything we can do to make it right.

  • We care about delivering much better value for the same price as other providers in the market. We can do this because we have the best in class appointment scheduling function on our website - you can pick a time and date, change it or cancel it on our website without calling us. We pass the savings and benefits of efficiency to you!

Our promise

  • Enable you to schedule an appointment online to save you the hassle of calling to check for schedule availability yet being there for you if you prefer to talk to us, email or live chat.

  • Cashless transaction so you can pay online with any major credit cards and earn reward points. We will not charge any credit card transactions fees. We do not handle or store any sensitive credit card data. All our payments are processed by Stripe. They use state-of-the-art security to make sure your card details, as well as any payments made by you, are handled safely. Millions of companies in over 120 countries use Stripe to run and scale their businesses. These companies include Grab, Kickstarter, Amazon, Google, Spotify, and Microsoft.

  • Spotless and no mess after servicing your aircon. If you are unhappy with the condition we left with, call us immediately and we'll make it right for you.

  • Email, SMS and Calendar reminders to ensure you don't miss an appointment or do not miss the quarterly maintenance requirement for home rentals.

OUR OFFICE

 

 

Xool Industries Pte Ltd

60 Kaki Bukit Place, Eunos Techpark S415979 Singapore

 

+65 68177862

hello@xool.sg