Terms & Conditions
This agreement will cover all Annual Maintenance Service sold by Xool Aircon Experts unless otherwise stated.
Purchasing an annual maintenance service from Xool Aircon Experts is an agreement to this Terms and Conditions.
Xool Aircon Experts will provide maintenance service based on service scope listed in this Terms and Conditions.
All parts replacement and additional service such as chemical overhaul or gas top up will be chargeable at rates quoted by onsite technician.
Annual maintenance services purchased will be valid for 365 days and will not be carried forward to the following year.
Change of address is permitted and maintenance purchased can be transferred to new address with the same number of FCU or Ceiling Cassette. If you purchased 4 wallmount service but moved into 4 ceiling cassette units, additional charges will apply due to pricing difference of different AC type. Customers who bought 4 FCU annual service but moved into 3 FCU apartment will not be refunded for 1 unused service.
Annual maintenance service is not transferable to another person other than the original customer. Phone number, name and email address will need to match.
Annual maintenance service payment must be made before 2nd service is carried out.
Issues reported during the maintenance service year will enjoy free on-site troubleshooting which usually cost $40. Charges will apply on technical solution provided or parts replacement.
Xool Aircon Service scope includes:
Visual inspection to ensure AC is trouble-free before service
Wash cover, filters and drain pan with anti-bacterial solution
Vacuum drainage pipe
Brush and vacuum evaporator coil
Vacuum and brush blower wheel
Check electrical terminals and tighten connections if required
Check gas pressure and ampere if aircon is not cold. Skip if unit cooling system is working well.
Top up gas if pressure is under par (additional charges apply)
Test run AC system to ensure all units are working after service.
Visual check of condenser mountings and brackets - check if there are any obstruction or issues.