What Does a Xool Aircon Service Experience Include?
Last Updated: 05 October 2026
These are our regular scope of service when you take up a one-time aircon service or annual contract service with us. While this may be a similar process to other providers, we will perform the cleaning as detailed as possible, removing mould and grime in the process. Much care is taken when we service each aircon and we back our services with a no mess guarantee.
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Xool Aircon Service Steps:
Pre-Service Checks
1. Check controller
2. Check airflow
3. Visual checks to ensure AC is working
FCU Service
1. Wash cover, filters and drain pan with anti-bacterial solution
2. Vacuum drainage pipe
3. Brush and vacuum evaporator coil
4. Vacuum and brush blower wheel
5. Check electrical terminals and tighten connections if required
Condenser Service
Check gas pressure if AC is not blowing cold air. If AC is cold, we do not recommend to check gas pressure because small amount of gas/refrigerant will be released as we open the valve. Checking gas pressure too many times will deplete gas level.
Final Report - Findings and recommendations
Expert Tips: As our home air-conditioners run in a closed looped refrigerant system, gas top up is not needed unless there is a leak in the system. If your air-conditioner is not cooling well, we will perform the necessary tests and recommend the best course of action.
Workmanship Warranty (Installation/Replacement)
Warranty from Xool: 1 year workmanship
This warranty does not cover external damage caused by human/ environmental factors including but not limited to broken hinges, cracked cover, malfunctioned remote controller, etc. Customers are encouraged to report issues within the warranty period to receive timely assistance.
(For water leaking and Reuse of pipes) - 1 month warranty on water leakage after installation (only due to workmanship). This warranty does not cover condensation issues which is a natural phenomenon closely related but not limited to environmental factors, high humidity level, temperature difference, abnormal equipment operation, usage patterns, improper usage, lack of maintenance, etc.
Workmanship Warranty (Servicing)
Warranty from Xool: 1 month workmanship
This warranty does not cover condensation issues which is a natural phenomenon closely related but not limited to environmental factors, high humidity level, temperature difference, abnormal equipment operation, usage patterns, improper usage, lack of maintenance, etc.